Frequently Asked Questions

Choosing a trusted carpet cleaning service can be daunting. We compiled a list of FAQs and answers to help you make an informed decision when choosing a full-service cleaning and restoration company in Calgary. If you have any further questions, please don't hesitate to contact us. 

Our standing as a reputable professional carpet cleaning company is a testament to our years of experience, research, and unwavering commitment to exceptional customer service. We prioritize thorough training for our technicians to ensure your carpets and upholstery are cleaned to the highest standards. Additionally, our reputation for problem-solving with our Magic Wand is well-known in the industry, ensuring that even the toughest cleaning challenges can be overcome. 

Your carpet will be damp to the touch for 4 - 6 hours after the job is complete. Industry standards state that your carpet may be damp for up to 24 hours. Dry times will vary depending on the type of carpet you have (nylon, wool, polyester) and the air movement in your home. Outside temperature and humidity levels also play a role in dry times. Our technicians will place high powered air movers on your carpet to help aid in the drying process. You can also help with the drying process by turning on ceiling fans and air conditioning units.

Imagine, you have a newborn baby, or a roaming toddler with a sippy cup full of juice, or you are an allergy sufferer, perhaps you’re the proud owner of a new puppy or kitten, or maybe you’ve just given up trying to get your kids (or husband) to take their shoes off at the door. You can see that each situation is unique. Each one of you could require a different answer to this question; however, most carpet manufacturers recommend a professional cleaning every 12 to 18 months. If you have children or pets in your home, you may consider having your high traffic areas cleaned every 6-12 months. It is better to clean your carpet before it starts to look dirty because that is when the fiber starts to wear.

No. As with any industry, carpet cleaners run the gamut from Bubba working out of the back of his car, to the low-price, high-volume franchises. There are five important values which distinguish a real carpet care professional from run-of-the-mill carpet cleaners: Reputation, Experience, Education, Systems. In addition to these values, A Magic Wand has a multi step premium cleaning process for maximum soil and spot removal, without over wetting your carpet or leaving a sticky residue behind which returns your carpet, as close as possible, to factory condition. 

A Magic Wand has a Reputation that is second to none. The area’s most seasoned Realtor, Interior Designers, and Contractors refer our services exclusively.

There is no substitute for experience. Would you rather have someone cut and color your hair with ^ months experience or someone with 20 years? The scissors and dye are the same1 Darcy and Troy have over 35 years each, They have cleaned over 30,000 carpets!

Let’s just try and pretend for a moment that the finest equipment, safest products and certified technicians don’t even matter. When was the last time a tradesman of any kind was at your home? Did they treat it with care and concern? Or did they leave you with a bigger mess to clean up when it was all said and done? How about hidden surprises in their final bill? What about being on time? How comfortable where you with their technicians being inside your home?  We offer personal accountable service. After 35 years we still have many of our first clients, in fact we are cleaning 3 generations in some families!

Our company has the equipment and expertise to perform most different methods available for carpet cleaning.  We choose the method that we will use in your home or office based on the needs of the clients as well as the type of fiber or fabric we are cleaning.  There is no method that is a “fix all - cure all”. All methods have pros and cons and specific purposes.  Be very careful choosing a company that says they have the best or most exclusive method.

Many carpet cleaning companies take advantage of customers, especially when cleaning is urgent, such as before an event or when moving into a new home. They may offer a low initial price over the phone but increase it significantly upon arrival. This tactic preys on customers' inconvenience and time constraints. At A Magic Wand, we believe in transparent pricing and honest advice. We offer several packages, from economy to premium, and ensure you know exactly what each service can or cannot do for you. 

The only thing worse than paying too much is paying too little. Companies that offer very low prices often cut corners to compensate. They may use cheap cleaning products with toxic chemicals, rush through the job, leave the carpet too wet, or hire cheap labor paid on commission. These shortcuts can lead to unsatisfactory results and potentially damage your carpets in the long run. 

Yes, we offer commercial carpet cleaning services using a highly effective low-moisture cleaning process called encapsulation. Encapsulation cleaning is a method that involves applying a detergent to the carpet with a brush machine. The detergent encapsulates the soil, which can then be vacuumed up once the area is dry. 

Encapsulation cleaning has several advantages for commercial carpets. It uses less water than hot water extraction, which means shorter drying times. It also eliminates the need to leave doors open for hoses, which is beneficial for security reasons. 

Different carpets may require different cleaning systems. While every company will claim its system is the best, no one system is perfect for every type of carpet. A good carpet cleaner should ask about your carpet type and cleaning needs. At A Magic Wand, we offer several cleaning methods and can recommend the one that will work best for your carpet. 

When selecting a carpet cleaning company, looking beyond just the price is essential. Customers who hire based solely on price are often the easiest to take advantage of. Instead, we encourage you to ask lots of questions and listen to what is said and what is not. Look for companies with a transparent pricing policy, like A Magic Wand, which offers a range of packages and honest advice on the best cleaning methods for your carpets.